Delete your account
You can delete your Tokrey account and the personal information linked to it at any time. This page explains how, and what happens to your data.
How to delete your account
- In the Tokrey app: open Account, scroll down, tap Delete account and confirm.
- By email: write to support@tokrey.com from the email address on your account, or send us the WhatsApp number you registered with, and ask us to delete your account. We will confirm before we delete anything.
Or send the request through our contact page.
What is deleted
- Your name, WhatsApp number, email address and password.
- Your saved delivery addresses.
- Your sign-in sessions on every device.
What we keep, and why
- Records of orders you have already placed, including invoices and the delivery details recorded on them, with your personal details removed from your profile. We are required to keep these for tax, accounting and legal reasons.
- Messages you sent to our support team are kept only as long as needed to resolve your request.
When deletion has to wait
We cannot delete an account while one of its orders is still open (not yet delivered or cancelled) or while store credit is owed to the customer. We will tell you which, and delete the account once it is settled.
How long it takes
Deleting from the app is immediate. Requests by email are handled within a few working days.