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Welcome to Tokrey! Fresh offers and products every single day.

Tokrey

FAQ

Frequently Asked Questions

We are answering most frequent questions. No worries if you not find exact one. You can find out more by searching.

What areas do you deliver to?

We deliver in Okara. Add your delivery address at checkout to see if delivery is available there.

Is delivery free?

Delivery is always free.

How long does delivery take?

You choose a delivery day and a time window at checkout. Our windows are: Morning (09:00–13:00), Afternoon (13:00–17:00), Evening (17:00–21:00).

What payment methods do you accept?

You pay in cash when your order arrives (Cash on Delivery). Please keep the amount ready for the rider.

What if I receive a damaged or incorrect product?

If you receive a damaged, missing, or incorrect product, please contact our customer support team. We will do our best to resolve the issue quickly.

Is there a minimum order value?

There is no minimum order. Delivery is always free.

How do I place an order?

Follow these simple steps to place your order:

Step 1: Sign in. Choose Sign in, enter your WhatsApp number and the code we send you on WhatsApp.

Step 2: Choose your products. Browse or search, and add the items you like to your cart.

Step 3: Enter delivery details. Open your cart, go to checkout, add your delivery address and choose a delivery day and time window.

Step 4: Place your order. Review your order details and place the order.

Step 5: Enjoy your groceries. Your order will be delivered to your doorstep in the time window you chose.

Thank you for shopping with us.

Contact us if you need help.